Our Commitment to Your Privacy
Ongadi Studios ("we," "our," or "us") is committed to protecting the privacy of everyone who uses our websites, platforms, and services. This Privacy Policy explains how we collect, use, store, and share your information when you interact with Ongadi Studios.
By using our services, you agree to the collection and use of information in accordance with this policy. We are committed to complying with applicable data protection laws, including the Kenya Data Protection Act 2019 and other relevant African and international privacy regulations.
Plain-English Summary: We collect only what we need, use it to make our services work well for you, and never sell your personal information to third parties. Ever.
Information We Collect
Information You Provide Directly
- Name, email address, and contact details when you fill out forms or contact us
- Company or organisation name and role
- Project details and requirements you share with us
- Payment information processed through secure third-party payment providers
- Communications you send to us via email, chat, or contact forms
Information We Collect Automatically
- IP address and approximate location data
- Browser type, operating system, and device information
- Pages visited, time spent on pages, and navigation paths
- Referring URLs and search terms used to find our site
- Cookie identifiers and similar tracking technologies
Information from Third Parties
- Information from social media platforms if you connect or interact with us through them
- Business contact information from professional directories or partner referrals
How We Use Your Information
We use the information we collect for legitimate purposes related to operating our business and serving you:
| Purpose | Legal Basis |
|---|---|
| Responding to your enquiries and project requests | Legitimate interest / Contract performance |
| Providing and improving our services and products | Contract performance / Legitimate interest |
| Sending project updates and relevant communications | Contract performance / Consent |
| Marketing communications about our services | Consent (you may opt out at any time) |
| Analytics to understand how our website is used | Legitimate interest |
| Complying with legal obligations | Legal obligation |
| Fraud prevention and security | Legitimate interest / Legal obligation |
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- Service providers: Trusted third-party vendors who help us operate our business (e.g., cloud hosting, analytics tools, payment processors). These providers are bound by strict data processing agreements.
- Project partners: If your project requires collaboration with specific partners or subcontractors, we will inform you and obtain your consent before sharing relevant project details.
- Legal requirements: If required by applicable law, court order, or governmental authority, we may disclose your information.
- Business transfers: If Ongadi Studios undergoes a merger, acquisition, or asset sale, your information may be transferred. We will notify you of such changes.
We will never sell your personal data. Your information is used only to serve you and operate our business effectively.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our website. Here is what we use and why:
Essential Cookies
Required for the website to function properly. These cannot be disabled. They include session management and security tokens.
Analytics Cookies
Help us understand how visitors interact with our website so we can improve it. We use privacy-focused analytics that anonymise your data wherever possible.
Marketing Cookies
Used to show you relevant content and measure the effectiveness of our marketing. These are only activated with your explicit consent.
You can control cookie preferences through your browser settings or our cookie consent tool. Disabling certain cookies may affect your experience on our site.
Data Storage & Security
We take the security of your data seriously. We implement industry-standard security measures including:
- Encryption in transit (TLS/HTTPS) and at rest for sensitive data
- Access controls limiting who within our team can access personal information
- Regular security assessments and updates to our infrastructure
- Secure, reputable cloud hosting providers with strong security certifications
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Typically, client project data is retained for 7 years for legal and accounting purposes. Marketing data is retained until you withdraw consent.
While we take all reasonable steps to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct inaccurate or incomplete information
- Deletion: Request that we delete your personal information ("right to be forgotten")
- Restriction: Request that we restrict how we use your information
- Portability: Request a machine-readable copy of your information
- Objection: Object to our use of your information for marketing purposes
- Withdraw consent: Withdraw consent at any time where we rely on it to process your data
To exercise any of these rights, please contact us at privacy@ongadistudios.com. We will respond within 30 days.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete such information.
Third-Party Links
Our website may contain links to third-party websites, tools, or services that are not operated by Ongadi Studios. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policy of any site you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any significant changes by posting the updated policy on this page with a new effective date, and where appropriate, by email notification.
We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please get in touch:
Ongadi Studios — Privacy Team
Email: privacy@ongadistudios.com
General enquiries: hello@ongadistudios.com
Location: Africa — Building for the Continent
We are committed to working with you to resolve any concerns about your privacy in a fair and transparent manner.